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ECHL Jobs

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Current available jobs in Ticket Sales & Service:


» Account Executive - Evansville IceMen (Evansville, IN)
» Account Executive - Greenville Road Warriors (Greenville, SC)
» Director of Ticket Sales - Gwinnett Gladiators (Duluth, GA)
» Sales Manager - Kalamazoo Wings (Kalamazoo, MI)
» Inside Sales Representative - Manchester Monarchs (Manchester, NH)
» Group Sales Account Executive - Manchester Monarchs (Manchester, NH)
» Ticket Sales Representative - Reading Royals Hockey Club (Reading, PA)
» Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)
» PT Box Office Ticket Seller - U.S. Bank Arena/Cincinnati Cyclones (Cincinnati, OH)



Ticket Sales & Service: Ticket Sales
Account Executive - Evansville IceMen (Evansville, IN)

Sales & Marketing: Ticket Sales
 Account Executive – Evansville IceMen (Evansville, IN)
 
OBJECTIVE:
The Evansville IceMen seek a self-starter who will be responsible for generating revenue through outbound sales campaigns that focus on the sale of full, partial, mini-game ticket plans and group sales to businesses and individual customers.

The Account Executive will be responsible to:

•Generate new business through outbound sales calls, outside appointments, and building tours
•Prospect and research new business opportunities through cold calling, referrals, and networking events
•Cultivate new business and service existing clients and prospects
•Maintain a detailed customer database of all clients and prospects
•Set up face-to-face appointments with key decision makers of community and corporate groups
•Staff Evansville IceMen ticket sales tables for games and events plus outside functions including luncheons, business shows, conventions, festivals, etc.
•Meet and exceed weekly and monthly sales and productivity goals
•Work all home games to support ticket sales initiatives
•Perform all other duties as assigned by Director of Ticket Sales and Services

The ideal candidate will have:

•A Bachelor’s degree
•Previous internship or work experience within the sports ticket sales industry
•A passion for sales and creativity
•A strong work ethic and the desire to build a career in professional sports
•Ability to set goals and achieve objectives in a timely and efficient manner
•The ability to speak publicly on behalf of the Evansville IceMen
•Exceptional written and oral communication skills
•Strong multi-tasking and customer service skills and attention to detail
•The ability to work flexible hours including, but not limited to evenings, weekends and holidays
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any sales experience?


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Ticket Sales & Service: Ticket Sales
Account Executive - Greenville Road Warriors (Greenville, SC)

General Statement of Duties: 

Sell a full menu of hospitality and ticket-based products for the primary ECHL affiliate of the New York Rangers. The Account Executive will perform the role of a primary revenue producer for the organization in the ticket sales department. The Road Warriors Account Executive will utilize a consultative selling approach to customize hospitality, business development and individual entertainment solutions focusing on suites, party suites, full season tickets, partial plans and group packages. The account executive will prospect, qualify, sell and service both individual and business accounts.
 

Primary Responsibilities:
 

  • Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Road Warriors.
  • Consistently meet and exceed daily and weekly quotas for calls and appointments. (A minimum of 75+ calls per day and five + meetings per week is expected).
  • Meet or exceed established yearly revenue and ticket goals set for new business and renewals.
  • Prospect for new season ticket and suite business via phone conversations, face-to-face meetings/presentations and client needs analysis.
  • Manage obstacles and overcome objections that are presented during the sales process.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at Bon Secours Wellness Arena and outside meetings.
  • Up-sell current partial plan holders to larger ticket packages.
  • Sell Road Warriors playoff packages and convert these leads into full season and partial plan customers for the next season.
  • Execute contracts, billing, and follow up on payment for clients.
  • Contact and close referrals from existing season ticket holders.
  • Successfully service your book of clients to maintain satisfaction and retention.
  • Enter all pertinent prospect and customer information in CRM platform for efficient reporting and historical data purposes.
  • Assist with answering incoming sales line during home and away games as needed; assist with call tracking for and reporting purposes.
  • Work all home games and special events.
  • Other duties assigned by senior staff.
     

Qualifications:
 

  •  Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field.
  • Interest in the sport of hockey is not required but encouraged.
  • Ability to work and collaborate as a part of a team.
  • Must be self-motivated with a desire to succeed.
    • The Road Warriors promote a “you’re a boss” mentality. You control your own company within the organization.
  • Strong desire to “win” and thrive in a competitive environment.
  • Strong interpersonal & customer service skills a must.
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
  • Strong organizational and time management skills are a must. Keen ability to prioritize work activities & use time efficiently.
  • Being detail oriented following through on conversations and meetings is a must.
  • Dependability and reliability are musts.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Ability to work extended hours including nights, weekends, holidays.
  • Proficiency with all Microsoft Office software programs.
  • Ability to work all home games including but not limited to holidays and weekends

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Ticket Sales & Service: Ticket Sales Management
Director of Ticket Sales - Gwinnett Gladiators (Duluth, GA)

Director of Ticket Sales – Gwinnett Gladiators Hockey


The Gwinnett Gladiators are seeking a positive, passionate, outgoing, aggressive and hardworking individual interested in becoming a leader within the sports ticket sales industry.  The Director of Ticket Sales will be charged with planning, implementing and overseeing the execution of the Ticket Sales business plan
.
Job Responsibilities:
•    Design, implement and execute the overall Ticket Sales business plan and other various Ticket Sales plans and initiatives, including strategic planning of long-term plans and goals
•    Manage overall department to ensure that all ticket revenue goals are attained
•    Maximize Ticket Sales and Ticket Sales revenue through execution of sales calls and meetings
•    Lead staff by example in being one of top producers in organization.  
•    Monitor individual sales goals for all employees and regularly meet with sales staff to update them as to their status with goal.  
•    Maintain weekly sales reports for League.   
•    Oversee management and use of CRM system
•    Oversee management and use of AXS ticketing system.  
•    Monitor the marketplace and consumer demands and proactively develop creative products/programs to meet the demands of the consumer
•    Collaborate with all departments to develop and implement market strategies and ticket sales plans
•    Develop cost effective high margin ticket sales promotions/platforms
•    Manage the Ticket Sales Department budget
•    Ensure a high level of customer service every day, with an emphasis on games and events
•    Exemplify the core characteristics of a strong sales culture e.g. strong interpersonal skills, prompt and professional follow-through, openness to new ideas and suggestions, as well as exhibiting constant “ENERGY” enthusiasm toward internal and external contacts
•    Create and foster a positive sales culture within the Gladiator sales team, as well as the entire front office
•    Active involvement in the recruitment and retention of ticket sales staff.
•    Represent the team at various community events, such as festivals, youth sporting events, etc. with the responsibility of informing the community about the team, and marketing ticket sales packages and promotions
•    Additional responsibilities as assigned by the Vice President/General Manager of Business Operations

Qualifications:
•    Bachelor’s degree required
•    Minimum of 3 years sales experience required
•    Minimum of 2 years of sales management preferred
•    Strong understanding of the professional sports business, including the products, service expectations, importance of media and community relations
•    Ability to develop, implement and execute strategic, operational and tactical business and sales plans
•    Excellent interpersonal, communication and conflict resolution skills
•    Strong leadership skills
•    Must have the ability to relate professionally to all levels of staff, management, clientele, suppliers and media
•    High level of professionalism; react well under pressure; demonstrate accuracy and thoroughness; willingness to learn and adapt in a fast paced environment
•    Excellent time management, planning, organizational and administrative and computer skills (MS Office: Excel, Outlook, Power Point and Word) Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3 years of sales experience?
2. Do you have any sales management experience?


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Ticket Sales & Service: Ticket Sales
Sales Manager - Kalamazoo Wings (Kalamazoo, MI)

JOB PURPOSE:

Actively solicit new accounts for Stadium Management Company and sustain on-going business relationships with existing accounts.

 

 

Principle Accountabilities:

  • Work hand in hand with the Stadium Management on development and strategies for ticket sales growth
  • Have a strong passion for driving revenue sales and guest service
  • Show passion to drive marketing and sales promotion efforts for Stadium Management Company
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks. This role also calls for the ability to work well with all levels of  leadership and associates

Essential Job Results:

  1. Services existing business accounts, obtains future bookings, and establishes new accounts by planning and organizing daily/weekly/monthly work schedule to call on existing or future potential guests.
  2. Continuously improves content, approach and timing of outside sales calls by studying the potential market, consulting with Director of Sales and making adjustments for continuously improving closing ratio.
  3. Sustains an organized approach and keeps Director of Sales informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual segment analysis.
  4. Monitors competition by gathering current marketplace information on pricing, products, competitor deliverables, promotions, etc.
  5. Recommends improvements in products, services, packages, promotions by continuously evaluating results, actively seeking guest feedback, and observing competitive developments.
  6. Resolves customer issues to sustain long term guest engagement by making improvement recommendations to management.
  7. Creates and sustains positive interactions with all associates by being a promoter of Greenleaf Hospitality vision, mission and core values to all colleagues.
  8. Continuously improves one’s own professional and technical knowledge and skills by attending educational workshops, actively participating in regularly scheduled sales team meetings, reviewing professional publications, establishing personal networks, participating in professional societies and seeking additional methodologies.

Reports to:

Director of Sales, Stadium Management Company


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Ticket Sales & Service: Ticket Sales
Inside Sales Representative - Manchester Monarchs (Manchester, NH)

The Manchester Monarchs are an ECHL hockey team located in Manchester, New Hampshire.

We are one of the sports properties owned by the Anschutz Entertainment Group (AEG) and affiliated with the Los Angeles Kings of the National Hockey League. 

The Monarchs are seeking individuals for hire on a trial basis in our ticket sales department. The key responsibility of the sales associates will be to prospect qualified accounts for ticket package purchasing.

This position begins in September and will run for 30 weeks. At the end of that period, based on performance and potential, a full-time staff position could be offered. 

The ideal candidate would have some experience in direct sales and be comfortable making a pre-determined amount of phone calls daily to both consumers and businesses.

Excellent communication skills are required. All candidates must be outgoing with a can-do attitude and the ability to work well in a team environment. Training will be provided.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you relocate (if necessary) without team assistance?


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Ticket Sales & Service: Ticket Sales
Group Sales Account Executive - Manchester Monarchs (Manchester, NH)

The Manchester Monarchs, ECHL affiliate of the Los Angeles Kings, are looking for an experienced individual to join our group sales team. The Manchester Monarchs are owned and operated by AEG Sports, a premier, worldwide sports and entertainment group. We want passionate individuals looking to stand out and build a successful career in the sports industry. 

DUTIES AND RESPONSIBILITIES
• Develop and maintain a personal client base of group sales customers.

• Build relationships with local non-profit organizations in New Hampshire, Vermont, Maine and Northern Massachusetts. 
• Consistently fill assets/fan experiences in order to maximize group ticket sales.

• Develop and implement programs designed to drive sales volume and maximize sales revenues.
• Responsible for making 60-80 phone calls a day and setting appointments to achieve the overall sales goals and objectives.

• Prospect and cultivate new business leads through creative lead generation methods, as well as follow up on leads provided by sales manager.

QUALIFICATIONS

• Minimum of (1) year experience in ticket sales with a professional sports team.
• Excellent communication skills.
• Must be enthusiastic, creative and able to think both strategically and tactically.
• Strong leadership and interpersonal skills.
• Proven track record in ticket sales.


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Ticket Sales & Service: Ticket Sales
Ticket Sales Representative - Reading Royals Hockey Club (Reading, PA)

Job Summary:

Under the direction of the Ticket Sales Manager, the Ticket Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Season & Group ticket sales. Perform basic office functions as needed. This position is a full time sales position with a base salary, benefits, and commission.

Responsibilities:
 

• Sell Reading Royals Ice Hockey Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
• Call current and past customers and cold-call new sales leads to generate sales
• Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans.
• Work all home games, performing various ticket sales and service duties throughout the game
• Build relationships to provide repeat business and excellent customer service
• Achieve and exceed weekly, monthly and annual sales goals established by management
• Act proactively to create opportunities for new business with existing customers
• Provide superior customer service to clients throughout the season
• Miscellaneous duties as assigned by Sales Manager


Candidates must be eager to learn, be part of a team, and ready to have FUN!


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Ticket Sales & Service: Ticket Sales
Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)

Summary of Responsibilities:

A Season Ticket & Group Sales Consultant is directly involved with the sale of tickets.   He/she uses planning, organizational and people skills to prospect and achieve season ticket, group ticket, individual ticket and catering sales goals as established by the Assistant General Manager - Ticket Sales & Operations and the Director of Ticket Sales.

Functions:

- Reach personal sales goals as established by the Assistant GM and Director of Ticket Sales.

- Plan, organize and manage personal sales goals and help the ticket department achieve its goals.

- Make outgoing calls and contacts in order to generate new sales and attract new companies/fans.

- Sell various season ticket plans to businesses, organizations and individuals.

- Sell group outings and catered events to businesses, organizations and individuals.

- Sell merchandise and souvenirs to businesses, organizations and individuals.

- Maintain relationships/sales with existing clientele in all ticket sales categories to ensure long-term partnerships and upsell possibilities.

- Handle incoming inquiries regarding season ticket plans and group outing options.

- Disseminate season ticket, group and catering information to existing and potential clients.

- Follow up with the people who request and receive season ticket, group outing and food & beverage outing information.

- Collect deposits and final balances on outings and season ticket plans and follow the proper processes as they relate to the Box Office, accounting, CRM, etc.

- Interact with other staff members to help insure a positive and successful season.

- Set up meetings with potential season ticket holders and group leaders.

- Refer corporate sales opportunities to the Assistant General Manager – Corporate Partnerships.

- Perform other responsibilities and duties as assigned.

Working Conditions:

  1. Full time, year round.
  2. Off-season hours are typically 8+ hour days.  During season hours may range from 8 to 14 hours per day

Required Experience:

A Ticket Consultant should be self motivated.  It is necessary to have good people, planning and organizational skills.  There is daily interaction with current and potential clients.  He/she should be creative, driven and possess the ability to work with others and accept various tasks.  Ticket sales experience is recommended but not required.

1 year or more of Sales Experience Required

This job description does not list all of the duties of the job.  The person in this position may be asked to perform other instructions and duties must comply with the Toledo Mud Hens baseball Club, Inc. and Toledo Arena Sports (TASI) Employee Handbook.  The person in this position will be evaluated in part based on performance of the tasks listed in this job description.

The Club’s management has the right to revise this job description at any time.  This job description is not a contract for employment and either the Employee or the Club may terminate employment at any time, for any reason.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?
2. In 25 words or less, why do people attend minor league sports?


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Ticket Sales & Service: Ticket Sales
PT Box Office Ticket Seller - U.S. Bank Arena/Cincinnati Cyclones (Cincinnati, OH)

 Essential Duties and Responsibilities: include the following, other duties may be assigned.
Provides courteous and professional customer service.
Sells admission tickets from automated ticketing system;
Accepts payment and makes correct change before giving tickets to the patron;
Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions;
Hands out will call tickets after verifying the patrons photo identification;
Balances cash and receipt drawer with manager at the end of each shift;
Answers telephone;
Adheres to all Ticket Seller policies and procedures;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty. Customer service experience is required. The employee should also have the following qualifications:

Experience/Education:
High school diploma/GED; Ticketmaster knowledge preferred but not required;
6 months work related experience and/or training or equivalent combination of education and experience;

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service-
Responds promptly to customer needs;
Responds to requests for service and assistance;
Treats patrons in a kind and courteous manner. Problem Solving-
Listens to get clarification;
Identifies and resolves problems in a timely manner.
Professionalism-
Reacts well under pressure;
Approaches others in a respectful manner;
Adapts to changes in the work environment;
Is consistently at work on time. Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.

Other Skills and Abilities:
Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
Ability to speak clearly and respectfully to patrons and other employees;
Ability to read and comprehend simple instructions, short correspondence, and memos;
Ability to write correspondence;
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;


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