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ECHL Jobs

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Current available jobs in Ticket Sales & Service:


» Director of Ticketing - Alaska Aces (Anchorage, Ak)
» Account Executive - Atlanta Gladiators (Duluth, GA)
» Director of Ticket Sales - Cincinnati Cyclones (Cincinnati, OH)
» Sales Associate - Florida Everblades & Germain Arena (Estero, FL)
» Group Sales Advisor/Business Development Account Executive - Indy Fuel (Indianapolis, IN)
» Inside Sales Representative - Manchester Monarchs (Manchester, NH) - Manchester Monarchs (Manchester, NH)
» Season and Group Ticket Sales Associate - Reading Royals (Reading, PA)
» Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)
» Account Executive - Tulsa Oilers Hockey (Tulsa, Ok)
» Account Executive - Ticket Sales - Utah Grizzlies (Salt Lake City, Ut)
» Account Specialist - Wichita Thunder Hockey Club (Wichita, KS)



Ticket Sales & Service: Ticket Sales
Director of Ticketing - Alaska Aces (Anchorage, Ak)

The Alaska Aces, a marquee franchise in the ECHL and winner of three national championship Kelly Cup’s and 12 consecutive appearances in the Kelly Cup Playoffs, seek an experienced, self-motivated and passionate candidate with a championship commitment in leadership, sales and creativity.  Our ideal candidate will open a new chapter in establishing new sales frontiers with innovative approaches in ticket sales utilizing best practices, strategic creativity and forging strong relationship with the most fervent fans in the league.

Reports to: Managing Partner.  You will work closely with VP of Sales & Marketing and the Promotions Director.

Essential duties and responsibilities include:

  • Manage the overall ticketing operation department to include: renewal and development of new season tickets, partial plans, group tickets and single game tickets; oversee the yield management of pricing and seating strategies to maximize revenue and usage.
  • Recruit, train, mentor, coach and motivate ticket sales representatives. 
  • Develop, monitor and track an established annual sales goal on a quarterly, monthly and weekly basis; keep management abreast of trends within the industry and the pulse of the local sales market.  Report, maintain and oversee ticket representative’s sales and weekly commissions.
  • Ongoing development for new business development of season ticket and mini plan sales; incremental group sales for key weekend game initiatives.  Our candidate will also monitor and oversee and special ticketing programs that generates incremental revenue through youth hockey and school fundraising programs as an example.
  • Oversee the development of a new ticket sales ecosystem that generates leads through data collection and CRM with follow-up sales calls to generate new season ticket sales and mini plans.
  • Create and assist in the development of sales materials for internal staff and as communication to season ticket holders and fan base.
  • Manage will call box office and Alaska Aces Help Desk at all HOME games in the Arena.  Must attend all HOME games.
  • Take charge of season and single game ticket marketing, promotions, ticket plans, projects and retail and military programs.
  • Establish and review ticketing operation policies and procedures with the Arena Ticketing Box Office and TicketMaster.
  • Oversee the merchandise and ticket box office located in the office in addition to the merchandise store in the Arena on game day.  Your duties will also be to hire the individuals to operate the merchandise store for game days. 
  • Knowledge of social media and digital platforms.
  • Professionally represent the organization at business and community functions.
  • Other duties as assigned.

What we’d like to see from our candidates:

  • Enthusiast, confident, self-motivated and detail-oriented individual with creativity, dynamic and a can-do attitude.
  • Sales-oriented who can manage multiple projects while working independently and with other team members
  • Strong inter-personal, oral and written skills
  • Strong organizational and time management skills
  • Genuine passion and community involvement within the sports and entertainment environment
  • AHL or NHL work experience in ticketing management preferred
  • Proven 3 years ticketing management and sales experience
  • Proficient in Microsoft Office
  • CRM Experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to Anchorage, Alaska and why?
2. What makes you great?


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Ticket Sales & Service: Ticket Sales
Account Executive - Atlanta Gladiators (Duluth, GA)

The Atlanta Gladiators seek an energetic, hard working, and motivated sales associate to sell season tickets packages and group tickets via telemarketing, electronic mail and face-to-face presentations. This position will also service existing accounts, work all home games and cultivate relationships with their season ticket clientele. Create new ideas to increase ticket sales and retention, perform basic office functions as needed and be expected to attain goals of the ticket department each season. The candidate will report directly to the Director of Ticket Sales.

Essential Duties and Responsibilities include the following:

* Responsible for generating revenue through full menu marketing ticket programs
* Sell full-seasons, partial plans, and group tickets
* Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
* Plan and coordinate group events
* Manage all personal accounts to provide the highest level of customer service throughout the season
* Working every home game
* Attend outside events with the purpose of selling ticket packages in conjunction with the community relations department


Education and/or Experience:


* Strength in time management, organization, and customer service skills
* Ability to communicate effectively with the public in a professional manner
* High energy; ability to remain focused on sales goals and work independently
* Ability to work flexible hours, including evenings, weekends and holidays
* Proficient with Microsoft Office Applications


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have sales experience?


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Ticket Sales & Service: Ticket Sales Management
Director of Ticket Sales - Cincinnati Cyclones (Cincinnati, OH)

CINCINNATI CYCLONES DIRECTOR OF TICKET SALES

Oversee all elements of the Cincinnati Cyclones Ticket Sales Account Executive team ensuring profitability, efficiency, achievement of revenue goals, and establishing proper sales culture. The Director of Ticket Sales will oversee the selling of Season, partial, group, and Cyclones suite rentals. This person will be responsible for the recruitment and training of Cyclones ticket Account Executives as well as supervision, management, motivation, and development of these team members. In addition, the Director of Ticket Sales will create and grow proper sales techniques and strategies to maximize assets and results.

Reports to: Cyclones General Manager

# of Direct Reports: 4 FT Staff

Game Night Responsibilities: Yes

Approximate # of Games worked per season: 36 + playoffs

RESPONSIBILITIES

  • Work with General Manager and Director of Marketing in creating effective strategies, procedures, and processes to sell season, partial, group, and individual game suite plans
  • Create a work environment and culture that creates, promotes, and nurtures ticket sales where each representative has the ability to achieve and surpass all ticket and revenue goals
  • Implement sales training materials
  • Create yearly, monthly, and weekly goals for Cyclones Sales staff in FSE, Group, and package sales
  • Support Account Executives during outside appointments, meetings, conference calls, and games
  • Work with Marketing Department to create packages and events to promote additional sales
  • Assist Marketing Department in keeping integrity and value of the Cyclones brand in the marketplace
  • Work with Marketing Department to monitor and oversee CRM usage
  • Provide Organization and Department heads with feedback and direction of department
  • Attend and participate in weekly Sales and Marketing Meetings with General Manager and Director of Marketing
  • Create and Manage multiple ticket reports for organizational and league use
  • Oversee relationship with local Boy Scouts
  • Work directly with the box office on creation of packages and communication of changes
  • Provide excellent customer service and support of a culture of customer service
  • All other duties as assigned

QUALIFICATIONS

  • Bachelor degree or equivalent professional experience required.
  • 2 - 3 years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.
  • 1-2  years of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills. 
  • Experience in managing revenue and expense budgets preferred.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Ability to utilize and maintain CRM System
  • Knowledge of Salesforce and ExacTarget a plus
  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


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Ticket Sales & Service: Ticket Sales
Sales Associate - Florida Everblades & Germain Arena (Estero, FL)

SUMMARY:

Highly motivated sales professional with experience selling groups and season tickets needed for Everblades hockey games and Germain Arena events. Must have the ability to build and cultivate relationships through setting face to face appointments as well as cold calling prospects. 

RESPONSIBILITIES:

• Very active outbound selling position (Minimum 60 calls per day)
• Meet or exceed established yearly revenue goals
• Prospect and cultivate leads through phone calls, emails, face to face appointments, in arena presentations, and inbound inquires as well as current clients of Germain Arena
• Ability to execute meetings, calls, and presentations
• Develop and grow relationships with current clients to increase selling opportunities through exceptional service and referrals

QUALIFICATIONS:
• Highly motivated self-starter with strategic thinking skills
• Work well in a team selling environment and ability to collaborate with others
• Exceptional organizational skills to manage and prioritize daily effort
• Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers and internal team
• Strong interpersonal and customer relationship skills
• Proficiency with Microsoft Word, Outlook, Excel and PowerPoint, & Ticketmaster
• Ability to work irregular hours, event coverage and weekends
• Reliable transportation to reach the market on outside sales appointments is essential
• Four-year College degree preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous professional sports ticket sales experience?


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Ticket Sales & Service: Ticket Sales
Group Sales Advisor/Business Development Account Executive - Indy Fuel (Indianapolis, IN)

Summary:

We are looking for an individual who is eager and driven to succeed in the sport industry.  This individual will be responsible for driving revenue through the sale of group tickets and corporate advertising packages.  This is a full time position that offers potential for career growth to a successful individual.

Core Responsibilities & Duties:

  • Generates revenue through cold calls and face-to-face presentations to area companies to sell premium, club, and general group packages
  • Generates own leads by prospecting sales territory and generating referrals
  • Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward
  • Strong emphasis in exploring opportunities to generate additional sales and revenue
  • Achieves and exceeds weekly, monthly, and annual goals in both revenue and activity set by Senior Management
  • Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals
  • Attends special events such as business Clubs, Chamber of Commerce meetings, and other live lead generating opportunities
  • Works with the Marketing Department and sales staff in order to generate customer leads and promote public awareness
  • Participates in special projects/project team(s) as assigned, to support department objectives.

Education, Experience and Skills:

  • Post-Secondary Degree or Diploma is an asset
  • 1-3 years of Sales experience in a sports environment is preferred
  • Must have a strong sales strategy with persistence and creativity
  • Must have strong relationship building skills with external customers
  • Basic computer skills, including Microsoft Office
  • Must have effective oral and written communication skills in addition to a strong telephone presence
  • Be willing to work weekends and evenings; all Fuel home games and various events
  • Experience with Ticketmaster and CRM software is an asset

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have sales experience?


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Ticket Sales & Service: Ticket Sales
Inside Sales Representative - Manchester Monarchs (Manchester, NH) - Manchester Monarchs (Manchester, NH)

The Manchester Monarchs are an ECHL hockey team located in Manchester, New Hampshire.

We are one of the sports properties owned by the Anschutz Entertainment Group (AEG) and affiliated with the Los Angeles Kings of the National Hockey League. 

The Monarchs are seeking individuals for hire on a trial basis in our ticket sales department. The key responsibility of the sales associates will be to prospect qualified accounts for ticket package and group ticket purchasing.

This position begins in June. At the end of the Inside Sales period, based on performance and potential, a full-time staff position could be offered.

The ideal candidate would have some experience in direct sales and be comfortable making a pre-determined amount of phone calls daily to both consumers and businesses.

Excellent communication skills are required. All candidates must be outgoing with a can-do attitude and the ability to work well in a team environment. Training will be provided.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you relocate (if necessary) without team assistance?


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Ticket Sales & Service: Ticket Sales
Season and Group Ticket Sales Associate - Reading Royals (Reading, PA)

Want a job in the amazing world of sports?  Are you someone with a ridiculously large outgoing personality? Want a job with no ceiling on your earning potential?  If so, being a Reading Royals Ticket Sales Associate is for you!

Summary of Responsibilities: A Season Ticket & Group Sales Associate is integral in the sale of tickets. Candidates must be able to effectively use planning, organizational and people skills to prospect and achieve season ticket, group ticket, and individual ticket sales goals as established by Management.

Responsibilities:

- Make outgoing calls and contacts in order to generate new sales and attract new companies/fans

- Properly research prospects prior to calls to ensure effective and beneficial communication 

- Sell various season ticket plans to businesses, organizations and individuals

- Achieve personal sales goals as established by the Ticket Sales Manager

- Plan, organize and manage personal sales goals and help the ticket department achieve its goals

- Sell group outings and catered events to businesses, organizations and individuals

- Maintain year round relationships with existing customer base in all ticket sales categories to ensure long-term partnerships and upsell possibilities

- Handle incoming inquiries regarding season ticket plans and group outing options

- Disseminate season ticket, group and catering information to existing and potential clients

- Respond to all inquiries for more information on season ticket packages, group outings, etc.

- Lead the collection of deposits and final balances on all of your sales

- Understand, follow and help improve processes as they relate to ticket sales, accounting, CRM, etc.

- Engage with colleagues in a manner to promote a positive and productive culture throughout the season

- Schedule meetings with potential season ticket holders and group leaders

- Perform other responsibilities and duties as assigned

Schedule:

  1. Full time, year round.
  2. Off-season hours are typically 8 hour days.  During season hours may range from 8 to 14 hours per day

Required Experience:

A Ticket Consultant should be self motivated and a self starter.  It is necessary to have good people, planning and organizational skills.  There is daily interaction with current and potential clients.  He/she should be creative, driven and possess the ability to work with others and accept various tasks.  Ticket sales experience is recommended but not required.

1 year or more of Sales Experience Required

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?
2. What does your sales experience include?
3. In your opinion why do people go to minor league sporting events?


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Ticket Sales & Service: Ticket Sales
Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)

Summary of Responsibilities:

A Season Ticket & Group Sales Consultant is directly involved with the sale of tickets.   He/she uses planning, organizational and people skills to prospect and achieve season ticket, group ticket, individual ticket and catering sales goals as established by the Assistant General Manager - Ticket Sales & Operations and the Director of Ticket Sales.  

Functions:

  1. Reach personal sales goals as established by the Assistant GM and Director of Ticket Sales.
  2. Plan, organize and manage personal sales goals and help the ticket department achieve its goals.
  3. Make outgoing calls and contacts in order to generate new sales and attract new companies/fans.
  4. Sell various season ticket plans to businesses, organizations and individuals.
  5. Sell group outings and catered events to businesses, organizations and individuals.
  6. Sell merchandise and souvenirs to businesses, organizations and individuals.
  7. Maintain relationships/sales with existing clientele in all ticket sales categories to ensure long-term partnerships and upsell possibilities.
  8. Handle incoming inquiries regarding season ticket plans and group outing options.
  9. Disseminate season ticket, group and catering information to existing and potential clients.
  10. Follow up with the people who request and receive season ticket, group outing and food & beverage outing information.
  11. Collect deposits and final balances on outings and season ticket plans and follow the proper processes as they relate to the Box Office, accounting, CRM, etc.
  12. Interact with other staff members to help insure a positive and successful season.
  13. Set up meetings with potential season ticket holders and group leaders.
  14. Refer corporate sales opportunities to the Assistant General Manager – Corporate Partnerships.
  15. Perform other responsibilities and duties as assigned.

Working Conditions:

  1. Full time, year round.
  2. Off-season hours are typically 8+ hour days.  During season hours may range from 8 to 14 hours per day

Required Experience:

A Ticket Consultant should be self motivated.  It is necessary to have good people, planning and organizational skills.  There is daily interaction with current and potential clients.  He/she should be creative, driven and possess the ability to work with others and accept various tasks.  Ticket sales experience is recommended but not required.

2 years or more of Sales Experience Required

This job description does not list all of the duties of the job.  The person in this position may be asked to perform other instructions and duties must comply with the Toledo Mud Hens baseball Club, Inc. and Toledo Arena Sports (TASI) Employee Handbook.  The person in this position will be evaluated in part based on performance of the tasks listed in this job description.

The Club’s management has the right to revise this job description at any time.  This job description is not a contract for employment and either the Employee or the Club may terminate employment at any time, for any reason.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?
2. In 25 words or less, why do people attend minor league sports?


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Ticket Sales & Service: Ticket Sales
Account Executive - Tulsa Oilers Hockey (Tulsa, Ok)

Tulsa Oilers hockey is one of Tulsa’s longest-standing sports traditions. For the last 24 seasons, the Oilers have provided a unique entertainment option for families and fans of all ages. The Oilers are committed to the economic growth and development of Tulsa and work closely with corporations and businesses that share the same priorities.
 

LOOKING TO BREAK INTO SPORTS? THEN JOIN THE BACKBONE OF OUR TEAM IN SALES!
 

Tulsa Oilers Account Executive

The Tulsa Oilers seek a Full Time Account Executive. Any person interested must be motivated and passionate about a career in sales.
 

RESPONSIBILITIES:

• Make daily sales calls to generate new business through group and season tickets
• Assist in database management, including lead entry and reporting.
• Ability to come up with new group concepts and ideas for increasing revenue
• Must meet or exceed individual and team sales goals
• Assist with all special group and season ticket sales projects.
• Work in conjunction with Ticket Sales, Corporate Partnerships, Community Relations, Media Relations and Operations for all internal ticket allotment and allocation.
• Develop and maintain files and reports on each event that consists of ticket sales, group sales, comp tickets and overall event audits.
 

REQUIREMENTS:

• Strong organizational and time management skills
• Excellent oral communication, customer service and problem solving skills
• Ability to function in fast-paced environment, handle multiple projects and meet frequent deadlines
• High energy; ability to remain focused on accomplishing tasks, working independently and offering excellent internal customer service to all departments within the Tulsa Oilers front office
• Available to work flexible hours
 

EDUCATION & EXPERIENCE:

• Bachelor’s degree (Preferred)
• Proficient in Microsoft Excel
• Prior sales experience (Preferred)


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Ticket Sales & Service: Ticket Sales
Account Executive - Ticket Sales - Utah Grizzlies (Salt Lake City, Ut)

Description

As an Account Executive for the Grizzlies, you will begin building your sports resume through your performance developing relationships throughout Salt Lake that produce new ticket sales opportunities. A successful executive will use cold calls, face-to-face meetings and email marketing as methods for building lasting relationships with local businesses and individuals. As a member of our sales team, a high level of performance will enable you the opportunity to take on additional roles in both sales and management as your skills and resume to continually develop. The ability to work as a part of team is a must!


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Generate business revenue using all sales methods, including cold calls, face to face appointments, prospecting and networking
  • Make cold calls from provided lists to area companies to build new relationships
  • Use a full catalog of inventory items (Group Seats, Full & Mini Packages, Food & Beverage Options, Suites, Meetings Space, etc) to customize a comprehensive hospitality package that fits your client's every need
  • Aggressively prospect and research new sales leads
  • Conduct face to face sales presentations with prospects and potential customers
  • Meet or exceed weekly and monthly sales goals in the areas of season, group and partial-plan ticket packages
  • Record all activity and sales pipeline details in CRM system
  • Provide superior customer service to clients - existing ticket holders, prospects, and single game customers
  • Sell other special projects when necessary
  • Be present at all home games to service your customers, establish new relationships and help manage the game day duties
  • Attend team and community events for the purpose of making new connections and maximizing sales opportunities
  • Additional responsibilities as assigned by the Sales Manager

IDEAL CANDIDATE:

  • Aggressive, competitive and committed to the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication and computer skills
  • Detail-oriented and organized; ability to handle several projects at once
  • Prior telemarketing and/or sales experience is preferred but not essential
  • Any experience working for a team, athletic department or event is beneficial
  • Willingness to work evenings, weekends, and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have connections in the State of Utah, especially along the Wasatch Front?


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Ticket Sales & Service: Ticket Sales
Account Specialist - Wichita Thunder Hockey Club (Wichita, KS)

Account Specialist, Ticket Sales & Service- Wichita Thunder

Position Description:

The Wichita Thunder enters their 25th season in Wichita, Kansas and seventh season playing at the luxurious INTURST Bank Arena.  In this fast- paced, competitive and fun office culture we are looking for future sales and marketing leaders who want to be a part of something special and start their careers in the sports industry. Wichita Thunder Account Specialist will be responsible primarily for selling full season tickets, partial plans and group ticket packages. Expectations for the ticket sales team are to be #1                                                    across the league in ticket sales revenue.

Job Duties & Responsibilities:

          Generate new business through group and season tickets sales by executing daily sales calls

·         Must have experience making outside sales calls and building relationships

·         Utilize CRM and ticketing software to manage customer accounts

·         Ability to come up with new group concepts and ideas for increasing revenue

·         Must meet or exceed individual and team sales goals

·         Work games and other events to support ticket sales initiatives

·         Attend networking events in the community to increase brand awareness of the Wichita Thunder

·         Work in conjunction with Ticket Sales, Corporate Partnerships, Community Relations, Media Relations and Operations for all internal ticket allotment and allocation.

·         Develop and maintain files and reports on each event that consists of ticket sales, group sales, comp tickets and overall event audits.

REQUIREMENTS:

 •         Strong organizational and time management skills

•         Excellent oral communication, customer service and problem solving skills

•         Ability to function in fast-paced environment, handle multiple projects and meet frequent deadlines

•         High energy; ability to remain focused on accomplishing tasks, working independently and offering excellent internal customer service to all departments within the Wichita Thunder front office

•         Available to work flexible hours and all Thunder home games

•         Bachelor’s degree

•         Proficient in Microsoft Office

•         Prior sports sales experience required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have sports sales experience?


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