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Current available jobs in Ticket Sales & Service:

» Director of Sales - Kalamazoo K-Wings (Kalamazoo, MI)
» Account Executive - Stockton Thunder (Stockton, CA)
» Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)
» Inside Sales Representative - Utah Grizzlies (WEST VALLEY CITY, Ut)
» Account Specialist - Wichita Thunder (Wichita, KS)

Ticket Sales & Service: Ticket Sales Management
Director of Sales - Kalamazoo K-Wings (Kalamazoo, MI)


 The IT Manager is a critical business partner for Greenleaf Hospitality Group (GHG), an organization with $40M+ annual revenues, 800+ employees and three main locations. This position will be responsible for managing a team of 3-5 that will provide support to all of GHG’s operations including hotels, restaurants, retail operations and stadium events.  The IT manager will provide both strategic and operational leadership for GHG’s information technology and business information system needs.


Principle Accountabilities:

  • Be the leader for Stadium Management Sales Team. Showcase efforts to motivate sales leaders in driving new business along with challenging our team to up sell all existing clients.  Demonstrate ability to create sales incentives and rewards to drive sales.  Be the leader in guest service for the team in ensuring all guests are experiencing exceptional service.
  • Work hand in hand with the Stadium Management Company General Manager to develop, implement and successfully execute strategies for sales growth.
  • Have a strong passion for driving revenue sales and guest service. 
  • Work hand in hand with SMC General Manager, SMC Marketing and SMC Public Relations to drive sales in conjunction with SMC marketing strategies, promotions and programs developed by SMC Marketing and Public Relations.
  • Take ownership of monthly forecasting of numbers as well as the monthly P&Ls within the Sales Department for Stadium Management Company.   You will also be responsible for taking ownership of the annual budget process. 
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks. This role also calls for the ability to work well with all levels of leadership and associates.

Essential Job Results:

1.       Leads, supervises, organizes directs, challenges and motivates SMC Sales Team to meet or exceed established sales goals.   

  1. Personally service as well as successfully lead SMC Sales Team to service existing business accounts, obtains future bookings, and establishes new accounts by planning and organizing daily/weekly/monthly work schedule to call on existing or future potential guests.
  2. Continuously improves content, approach and timing of outside sales calls by studying the potential market, consulting with General Manager and making adjustments for continuously improving closing ratio.
  3. Sustains an organized approach and keeps General Manager informed by submitting SMC Sales Team activity and results reports, such as daily call reports, weekly work plans, and monthly and annual segment analysis.
  4. Monitors competition by gathering current marketplace information on pricing, products, competitor deliverables, promotions, etc.
  5. Recommends improvements in products, services, packages, promotions by continuously evaluating results, actively seeking guest feedback, and observing competitive developments.
  6. Resolves customer issues to sustain long term guest engagement by making improvement recommendations to management.
  7. Creates and sustains positive interactions with all associates by being a promoter of Greenleaf Hospitality vision, mission and core values to all colleagues.
  8. Continuously improves one’s own professional and technical knowledge and skills as well as SMC Sales Team by attending educational workshops, actively participating in regularly scheduled sales team meetings, reviewing professional publications, establishing personal networks, participating in professional societies and seeking additional methodologies.

Reports to:

General Manager, Stadium Management Company


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Ticket Sales & Service: Ticket Sales
Account Executive - Stockton Thunder (Stockton, CA)

The successful candidate will be fully trained in consultative selling (i.e., needs satisfaction model) and will have the opportunity to sell all Stockton Thunder ticketing products, including annual suite licenses, single game suite rentals, club seats, full and partial season tickets and groups. This is an exciting opportunity to work with one of the premier ECHL franchises in a role that is critical to the continued success of the organization.

• Responsible for the direct solicitation of ticketing products to both corporate and consumer accounts.
• Sell and service new and existing ticketing accounts.
• Aggressively develop and expand relationships with clients and organizations through cold calling, networking, and outside appointments.
• Assist with client customer service, database development and game presentation.
• Perform additional duties as assigned.
• Reports to the Vice President, Ticket Sales.

• Previous ticket sales experience with a professional sports organization.  Business-to-business sales preferred.
• Passion for sales and specifically a desire to share your passion about Thunder hockey with those you speak with in person or over the phone.
• Must demonstrate a high degree of time management, attention to detail and organizational skills.
• Excellent computer skills including proficiency with Microsoft products and experience with contact management software.
• Energy, a positive, professional attitude and ability to learn quickly.
• Must be willing to work long hours year round.
• Excellent verbal and written skills.
• Must be a self-starter and team player.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience with a professional sports organization?
2. Please describe your personal selling style.

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Ticket Sales & Service: Ticket Sales
Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)

Summary of Responsibilities:

A Season Ticket & Group Sales Consultant is directly involved with the sale of tickets.   He/she uses planning, organizational and people skills to prospect and achieve season ticket, group ticket, individual ticket and catering sales goals as established by the Assistant General Manager - Ticket Sales & Operations and the Director of Ticket Sales.


- Reach personal sales goals as established by the Assistant GM and Director of Ticket Sales.

- Plan, organize and manage personal sales goals and help the ticket department achieve its goals.

- Make outgoing calls and contacts in order to generate new sales and attract new companies/fans.

- Sell various season ticket plans to businesses, organizations and individuals.

- Sell group outings and catered events to businesses, organizations and individuals.

- Sell merchandise and souvenirs to businesses, organizations and individuals.

- Maintain relationships/sales with existing clientele in all ticket sales categories to ensure long-term partnerships and upsell possibilities.

- Handle incoming inquiries regarding season ticket plans and group outing options.

- Disseminate season ticket, group and catering information to existing and potential clients.

- Follow up with the people who request and receive season ticket, group outing and food & beverage outing information.

- Collect deposits and final balances on outings and season ticket plans and follow the proper processes as they relate to the Box Office, accounting, CRM, etc.

- Interact with other staff members to help insure a positive and successful season.

- Set up meetings with potential season ticket holders and group leaders.

- Refer corporate sales opportunities to the Assistant General Manager – Corporate Partnerships.

- Perform other responsibilities and duties as assigned.

Working Conditions:

  1. Full time, year round.
  2. Off-season hours are typically 8+ hour days.  During season hours may range from 8 to 14 hours per day

Required Experience:

A Ticket Consultant should be self motivated.  It is necessary to have good people, planning and organizational skills.  There is daily interaction with current and potential clients.  He/she should be creative, driven and possess the ability to work with others and accept various tasks.  Ticket sales experience is recommended but not required.

1 year or more of Sales Experience Required

This job description does not list all of the duties of the job.  The person in this position may be asked to perform other instructions and duties must comply with the Toledo Mud Hens baseball Club, Inc. and Toledo Arena Sports (TASI) Employee Handbook.  The person in this position will be evaluated in part based on performance of the tasks listed in this job description.

The Club’s management has the right to revise this job description at any time.  This job description is not a contract for employment and either the Employee or the Club may terminate employment at any time, for any reason.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?
2. In 25 words or less, why do people attend minor league sports?

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Ticket Sales & Service: Ticket Sales
Inside Sales Representative - Utah Grizzlies (WEST VALLEY CITY, Ut)

The Utah Grizzlies of the ECHL are looking for motivated, ambitious, energetic individuals for an Inside Sales postition. Representatives will be responsible for selling Ticket Plans and Group tickets for the 2014-2015 season. This position is a great opportunity to build your sales and marketing career within the Sports Industry. The Inside Sales Representative is a part-time position, 30 hours per week. The hourly wage is $10/hour plus commission.  

Representatives will be responsible for an individual goal, as well as an overall team sales goal. The Inside Sales postition will act as a starting ground with the opportunity to move into a full-time sales position. Candidates must be able to work game nights and weekends as needed.

Individuals participating will be provided with all of the tools needed to be successful in this exciting industry including constant training, mentoring and evaluation which will be the foundation of this unique learning experience.

• Responsible for new business development of all Utah Grizzlies products through face-to-face presentations, prospecting new clients, following-up on referrals and leads, and cold calling
• Makes outbound calls daily with customers/new clients prospecting new business
• Prospects and qualifies all new leads and referrals for season tickets, group sales and suite sales
• Meets new business development and sales goals which are defined and outlined within specific quarterly and annual budgets
• Manages sales table, service clients and work other related assignments on game days
• Regularly attend season ticket holder events to maintain and sevice current ticket holders
• Consistently deliver high-level of customer service to both internal and external clients helping provide world-class service
• Performs other related duties as assigned


•  Sales experience with proven track record of successfully developing and closing new business in a high volume sales environment
• Proficient computer skills

• Positive attitude and desire to be successful while having fun within professional and team oriented environment
• Excellent time-management and organizational skills with ability to successfully prioritize and manage multiple duties
• Detail oriented with excellent written and verbal communication skills
• Self motivated with ability to work well independently within a team and results oriented environment

To be considered for this position, you must include the following: 
*Cover Letter 
** we do not provide relocation reimbursement

Note: When you apply for this job online, you will be required to answer the following questions:

1. This is a Ticket Sales position that requires true dedication and enthusiasm to make 60+ quality outbound phone calls each day. What are your thoughts?
2. Why are you looking to begin a career in Ticket Sales with the Grizzlies?

Note: When you apply for this job online, you will be required to answer the following questions:

1. This is a Ticket Sales position that requires true dedication and enthusiasm to make 50+ quality outbound phone calls each day. What are your thoughts?
2. Why are you looking to begin a career in Ticket Sales with the Grizzlies?

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Ticket Sales & Service: Ticket Sales
Account Specialist - Wichita Thunder (Wichita, KS)

Wichita Thunder hockey is one of Wichita's longest-standing sports traditions. For the last 22 seasons, the Thunder have provided a unique entertainment option for families and fans of all ages. The Thunder are committed to the economic growth and development of Wichita and work closely with corporations and businesses that share the same priorities.


Wichita Thunder Account Specialist

The Wichita Thunder is seeking a Full Time Account Specialist. Any person interested must be motivated and passionate about a career in sales.


• Make daily sales calls to generate new business through group and season tickets
• Assist in database management, including lead entry and reporting.
• Ability to come up with new group concepts and ideas for increasing revenue
• Must meet or exceed individual and team sales goals
• Assist with all special group and season ticket sales projects.
• Work in conjunction with Ticket Sales, Corporate Partnerships, Community Relations, Media Relations and Operations for all internal ticket allotment and allocation.
• Develop and maintain files and reports on each event that consists of ticket sales, group sales, comp tickets and overall event audits.


• Strong organizational and time management skills
• Excellent oral communication, customer service and problem solving skills
• Ability to function in fast-paced environment, handle multiple projects and meet frequent deadlines
• High energy; ability to remain focused on accomplishing tasks, working independently and offering excellent internal customer service to all departments within the Wichita Thunder front office
• Available to work flexible hours


• Bachelor’s degree (Preferred)
• Proficient in Microsoft Excel
• Prior sales experience (Preferred)

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?
2. Are you willing to relocate at your expense?

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