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Current available jobs that best match toledo:




Ticket Sales & Service: Ticket Operations
Assistant Manager - Box Office Sales & Service - Toledo Walleye Hockey Club/Toledo Mud Hens Baseball Club (Toledo, OH)

Title:  Assistant Manager, Box Office Sales & Services

Organization:  Toledo Mud Hens Baseball Club and Toledo Walleye Hockey Club

Department:  Ticket Department

Reports to:  Manager – Box Office Sales & Services

Summary of Responsibilities:

The Assistant Manager, Box Office Sales & Services assists with the day-to-day operations of the Box Office for the Mud Hens and Walleye.  Main tasks include but are not limited to managing the box office during games/events, daily reconciliation, training of part-time sales staff, selling and processing of game plans, group tickets, theme nights and single game tickets. 

 Functions:

  1. Assist in the management and supervision of the day to day operations of the Box Office for both franchises to ensure departmental goals and increased sales objectives are reached.
  2. Assist in the management and processing of all financial allocation, deposits and reporting with regards to ticket purchases through Ticketreturn ticketing software.
  3. Manage a sales oriented, motivated Box Office with constant attention to detail on upsell and cross selling opportunities.   Place a continued emphasis on selling more individual tickets annually.
  4. Manage and schedule seasonal staffing at the proper levels.
  5. Perform reconciliation duties for Box Office sales as needed to ensure proper accounting of tickets and revenue.
  6. Prepare daily ticket sales settlement reports, statements and records.
  7. Process and execute all Game Plan, Group Sales and Theme Night orders and sales coming from the Mud Hens and Walleye Ticket Sales staffs.
  8. Assist in the hiring, training, supervising, scheduling and evaluating of Box Office personnel.
  9. Daily opening and closing functions related to the Box Office.
  10. Strive to capture more customer information wherever possible.
  11. Manage and maintain the maximum level of customer service in the Box Office and assist with patrons of the ballpark with special needs or complaints.
  12. Conduct FANATICAL Fan Experience meetings with staff prior to events.
  13. Assist with the coordination of the mailing/delivery of season tickets for both franchises.
  14. Aid in the monitoring of distribution of brochures, schedules and any other applicable sales pieces.
  15. Continue to build upon current relationships while obtaining new clients.
  16. Perform additional duties as requested by the Manager – Box Office Sales & Services

 Working Conditions:

  1. Full time, year-round
  2. Shifts are typically 8-10 hour days.  Specific hours are dependent upon schedule of Mud Hen and Walleye games.

 Required Experience:

The Assistant Manager, Box Office Sales & Services should have experience with computer based tickets sales systems and an overall understanding of the entire department with some management experience.  A thorough understanding of ticket order processing is essential.  The candidate should have experience selling tickets packages, group functions and game day tickets.  A four-year college degree, computer skills, management capabilities including planning, decision making, problem solving, patience and an understanding of accounting principles are recommended.

To perform the job successfully, an individual should demonstrate the following competencies to accomplish the essential functions of this position.

  • Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

  • Interpersonal skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

  • Initiative – actively initiates new projects and ideas

  • Innovativeness – displays imagination, originality, and inventiveness to improve products, services, or processes; originates new ideas to make things better.

  • Oral communication - the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.

  • Written communication - the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

  • Leadership – establishes high personal standards; leads by example; creates environment where employees strive to achieve the goals of the organization; demonstrates concern for other’s growth; actively provides developmental opportunities; earns trust and confidence of others.

  • Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently.

  • Quality control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

  • Results Oriented – achieves desired outcomes in a timely and professional manner; meets deadlines and accomplishes tasks; demonstrates drive and determination; can work independently with little guidance.

  • Resource Management – directs or supervises others effectively; draws effectively upon others and assets to achieve objectives; allotting work to the most effective resource.

  • Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

  • Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

  • Safety and security – the individual observes safety and security procedures and uses equipment and materials properly.

This job description does not list all of the duties of the job.  The person in this position may be asked to perform other instructions and duties must comply with the Toledo Mud Hens baseball Club, Inc. and Toledo Arena Sports (TASI) Employee Handbook.  The person in this position will be evaluated in part based on performance of the tasks listed in this job description.

The Club’s management has the right to revise this job description at any time.  This job description is not a contract for employment and either the Employee or the Club may terminate employment at any time, for any reason.

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Internships: Marketing
Communications and Digital Content Intern - Toledo Walleye / Toledo Mud Hens (Toledo, OH)

Job Description: The Communications and Digital Content Intern will be part of the Toledo Walleye and Mud Hens Marketing Department. The position provides the opportunity to get hands-on experience in public / media relations, social media, digital content development, and player / community relations. 

Job responsibilities (duties include, but are not limited to):

  1. Develop written materials including, but not limited to, website stories, social media posts, special events descriptions, and press releases.
  2. Assist with the creation of email marketing messages.
  3. Support the creation of social media posts and reports.
  4. Assist with the planning, management and execution of special events and media opportunities.
  5. Monitor and research industry trends.
  6. Support Communications Team Members with development of media itineraries, research and materials development, etc.

 

Qualifications:

  • Must be 18 years of age or older
  • Must demonstrate proficiency with Facebook, Twitter, YouTube, Instagram and Snapchat and display an enthusiasm for using social media and emerging platforms as a tool to promote the Toledo Walleye and Toledo Mud Hens
  • Strong writer, speaker and team player
  • Demonstrates positive attitude
  • Ability to multitask in a fast-paced environment
  • Basic knowledge of Adobe Photoshop, Adobe InDesign and Microsoft Office

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Internships: Any Internship
Main Character Performer - Toledo Mud Hens and Walleye (Toledo, OH)

Our character performers portray specific costumed character roles at Toledo sporting events and appearances in the greater Northwest Ohio and Southeast Michigan communities.  The organization has four main mascot characters: Muddy and Muddonna from the Toledo Mud Hens and Spike and Catrick from the Toledo Walleye.  A love of dancing and “clowning around” is a must!  Toledo is home to some of the most passionate fans you will ever meet and your job is to entertain and excite them at every possible moment!  Are you ready to accept the challenge of being one of Toledo’s beloved furry friends?

Description:                          

  • Perform at all home games for the Toledo Mud Hens (MiLB) and Toledo Walleye (ECHL)
  • Perform at requested community and team appearances as scheduled by the mascot supervisor.  This includes but is not limited to: sponsorship appearances, charity events, media appearances, and private functions
  • Work directly with the mascot supervisor, promotions team, community relations and PR departments to execute necessary promotions and community events
  • Represent the team and the organization in a positive light at all times while at outside appearances and events
  • Responsible for all costume operations including creativity, care, and cleaning

Qualifications:

  • Ability to troubleshoot situations without delay and act accordingly
  • Strong communication skills, both verbally and non-verbally
  • Ability to analyze and interpret common social expressions 
  • Must be well organized and able to meet workload demands
  • Must be able to lift approximately 50 lbs.
  • Superb physical condition
  • Must be able to work extended amounts of time in costume
  • Friendly, enthusiastic, and outgoing
  • Interacts well with others, especially children
  • Responsible and reliable
  • Ability to work independently and as a team member
  • Flexible Schedule is necessary! Performers are required to work events at all different time periods on a weekly basis
  • Must be able to perform mascot duties in a professional and appropriate manner according to company policies and procedures
  • Previous mascot experience is preferred, but not required
  • Skating experience is preferred, but not required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever been a mascot at the professional or collegiate level?

2. Are you able to work a flexible schedule including some weekdays, weekends, nights, and holidays?

3. Do you have reliable transportation?

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Ticket Sales & Service: Ticket Sales
Season Ticket and Group Sales Consultant - Toledo Walleye/Toledo Mud Hens (Toledo, OH)

Summary of Responsibilities:

A Season Ticket & Group Sales Consultant is directly involved with the sale of tickets.   He/she uses planning, organizational and people skills to prospect and achieve season ticket, group ticket, individual ticket and catering sales goals as established by the Assistant General Manager - Ticket Sales & Operations and the Director of Ticket Sales.  

Functions:

  1. Reach personal sales goals as established by the Assistant GM and Director of Ticket Sales.
  2. Plan, organize and manage personal sales goals and help the ticket department achieve its goals.
  3. Make outgoing calls and contacts in order to generate new sales and attract new companies/fans.
  4. Sell various season ticket plans to businesses, organizations and individuals.
  5. Sell group outings and catered events to businesses, organizations and individuals.
  6. Sell merchandise and souvenirs to businesses, organizations and individuals.
  7. Maintain relationships/sales with existing clientele in all ticket sales categories to ensure long-term partnerships and upsell possibilities.
  8. Handle incoming inquiries regarding season ticket plans and group outing options.
  9. Disseminate season ticket, group and catering information to existing and potential clients.
  10. Follow up with the people who request and receive season ticket, group outing and food & beverage outing information.
  11. Collect deposits and final balances on outings and season ticket plans and follow the proper processes as they relate to the Box Office, accounting, CRM, etc.
  12. Interact with other staff members to help insure a positive and successful season.
  13. Set up meetings with potential season ticket holders and group leaders.
  14. Refer corporate sales opportunities to the Assistant General Manager – Corporate Partnerships.
  15. Perform other responsibilities and duties as assigned.

Working Conditions:

  1. Full time, year round.
  2. Off-season hours are typically 8+ hour days.  During season hours may range from 8 to 14 hours per day

Required Experience:

A Ticket Consultant should be self motivated.  It is necessary to have good people, planning and organizational skills.  There is daily interaction with current and potential clients.  He/she should be creative, driven and possess the ability to work with others and accept various tasks.  Ticket sales experience is recommended but not required.

2 years or more of Sales Experience Required

This job description does not list all of the duties of the job.  The person in this position may be asked to perform other instructions and duties must comply with the Toledo Mud Hens baseball Club, Inc. and Toledo Arena Sports (TASI) Employee Handbook.  The person in this position will be evaluated in part based on performance of the tasks listed in this job description.

The Club’s management has the right to revise this job description at any time.  This job description is not a contract for employment and either the Employee or the Club may terminate employment at any time, for any reason.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of sales experience do you have?

2. In 25 words or less, why do people attend minor league sports?

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Internships: Marketing
Social Media Game Day Intern - Toledo Walleye (Toledo, OH)

Job Description: The Toledo Walleye Communications - Social Media Game Day Intern is part of the Marketing Department and will have the opportunity to get hands-on experience working in a professional sports organization. This person assists both the Communications and Promotions team by live-tweeting the on-ice action during all Walleye games (home and road) and promoting the in-game experience during home games. This position will help produce postgame recaps for the web and social media.

Job responsibilities (duties include, but not limited to):

  1. Contribute to the team’s social media efforts before, during and after games.
  2. Write games recaps for all home and road games, post to team’s official website, and distribute to media.
  3. Support Social Media Coordinator with messaging related to in-game experiences and on-ice action during all home games.
  4. Live-tweet all road games (Social Media Intern will not travel with the team).
  5. Assist with media relations duties on game days.
  6. Edit and upload postgame highlights to FTP site.
  7. Opportunity to write feature articles for Walleye blog and develop content for social media platforms.

Qualifications:

  • Strong understanding of hockey and ability to score a game
  • Must be fluent in social media best practices, with brand experience preferred
  • Strong writer and communicator
  • Ability to work the entire hockey season (October to April) during home and away games
  • Must be able to work nights, weekends, holidays, and other nontraditional hours
  • Proven experience to appropriately work with and around confidential information
  • Strong time management, organizational and proofreading skills
  • Excellent attention to detail

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Internships: Any Internship
Ticket Sales/Merchandise Internship - Toledo Mud Hens/Walleye (Toledo, OH)

The Toledo Walleye and Mud Hens are currently looking for interns for the 2017-18 season in the following department:

Ticket Sales/Merchandise

(10-12 positions—Part Time, Weekdays & Games)

This is a great opportunity to develop your sales & presentation skills.

Duties include:

  • Selling individual game tickets and fanwear
  • Cross-sell and Up-sell to promote Season Tickets and Group Outings
  • Maintaining positive relations with Season Ticket Holders & Fans 
  • Provide superior customer service to fans on sales floor
  • Maintain and update visual apperance of merchandise throughout the store

 Please, no phone calls.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What interests you about working in minor league sports?

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Apply for Future Notification Only: Future Notification
Future Notification Only - ECHL and its Teams (Various Locations, NA)

If you would like to be notified of positions in the future with ECHL teams, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you job notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online”  above and put in your email address and password.

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